Terms & Conditions

Please take your time to read our Terms & Conditions
Last updated on:
Travels2020 accepts bookings according to the following terms and conditions. These terms specifically apply to tour reservations made by Travels2020 customers. By booking your holidays and services with us, you acknowledge and accept our terms and conditions. The terms “booking,” “tour,” or “arrangements” here refer to various tour-related services. Please review the complete terms and conditions on our website to fully understand your rights and responsibilities.

1. Your Tour Agreement

We place great emphasis on the agreement between the client ("you") and our company, which remains confidential and is not shared with any third party. In the event of disputes or dissatisfaction, Travels2020 is committed to supporting its clients; however, we are not responsible for any issues arising from personal matters. Only the Director of Travels2020 can modify or remove these terms. Discounts and promotions are valid only if explicitly mentioned in the agreement.

2. Tour Payment

All outstanding dues must be cleared at least 30 days before the start of your trip. Once you contact us directly or through other channels, we will inform you of the “balance due date.” Failure to complete payment by this date grants the tour operator the right to cancel your booking.

3. Booking Confirmation

To confirm your reservation, a minimum deposit is required. Some tour packages may require a larger deposit based on specific payment terms. Review the details and terms of your chosen package. For any inquiries, please contact us at +91 9445552020 or email us at info@travels2020.com. Our team is ready to help with any booking-related questions.

4. Modifying Your Booking

If you wish to modify your reservation, you must provide receipts or relevant documentation to our office. Changes are only considered in emergencies, and frequent adjustments are discouraged. Only minor modifications are allowed under specific conditions. Customers will be charged extra for any necessary adjustments.

5. Our Tour Transparency

We carefully plan every holiday to provide a smooth and enjoyable experience. While Travels2020 oversees the conduct of its staff, agents, and suppliers during the trip, we are not liable for any violent or unlawful acts that occur during travel. Guests are encouraged to travel responsibly.

6. Advertisement/Website/Brochure Accuracy

We strive to provide accurate and clear information through our website, brochures, itineraries, and promotional materials. However, changes or errors may occur. Clients are advised to review these terms and conditions before booking. For clarification, please email us at info@travels2020.com.

7. Booking Cancellation

Cancellations are permitted but subject to specific charges and timelines. To cancel a booking, notify us via phone or email within the stipulated timeframe. Cancellation charges will apply, and refunds are not guaranteed for amounts already paid.

8. Cancellation Policy

To cancel a booking, clients must submit a written request to Travels2020 along with any necessary documents. Hotel and flight cancellations will follow the respective policies of the hotel and airline.

Tour Cancellation Policy:

• Up to 45 days before the trip: 75% refund of the booking amount
• Up to 30 days before the trip: 50% refund of the booking amount
• Less than 30 days before the trip: No refund (as per tour operator policy)

9. Cancellations Due to Unforeseen Circumstances

If a specific attraction is cancelled due to natural calamities or government directives, no refunds will be issued.

10. Refund Policy

Once the refund request is approved, the refunded amount will be processed and credited within 5 business days to the original mode of payment.

11. Customer Grievances

For any issues regarding your holiday plans, please email us at info@travels2020.com or call us at +91 9445552020. Please provide detailed information so we can address your concerns effectively. Our customer support team will respond within one business day.

These Terms & Conditions are updated on a regular basis. You will find the date of the last update on this page.